Complaints handling and dispute resolution
At LifeCycle Financial, we are committed to providing the highest standards of service and support. However, if you are dissatisfied or experience an issue, we encourage you to let us know as soon as possible. Your feedback helps us continuously improve the products and services we offer.
We take complaints seriously and are committed to resolving them sincerely, fairly, and as quickly as possible. We have a well-established escalation process that ensures your concerns are addressed promptly, with further options available if needed.
Step One – Talk to Us
You can contact us in any of the following ways. Often, a quick conversation or email is all that's needed to resolve your concern:
- Phone: 021 408 971
- Email: harpreet@lifecyclefinancial.co.nz
- Post: 3 Otaota Way, Flat Bush, Auckland 2019
Please include:
- A clear description of your complaint
- The outcome or resolution you are seeking
What happens next:
- We will acknowledge your complaint within 24 hours
- Your complaint will be recorded in our Complaints Register and notified to our Licence Holder
- We may contact you to discuss the matter further
- A response will be provided within 7 working days
- If we need more time, we will let you know
- If unresolved, you may refer your complaint to our external dispute resolution service at no cost
Step Two – Contact Financial Services Complaints Limited (FSCL)
If we are unable to resolve your complaint to your satisfaction, we will issue a letter of deadlock. You can then contact FSCL — an independent, free service that can help resolve your concerns.
- Phone: 0800 347 257
- Email: info@fscl.org.nz
- Post: Financial Services Complaints Ltd, PO Box 5967, Wellington 6145
- Website: www.fscl.org.nz