Licensing Information
We operate as a Financial Advice Provider (FSP210065) under a current license issued by the Financial Markets Authority in the name of Lifecycle Financial Services Ltd.
There are no conditions on the license to restrict or limit the advice that may be given.
Contact Details
- Phone: 0800507770
- Email: harpreet@lifecyclefinancial.co.nz, raji@lifeyclefinancial.co.nz
- Address: 3 Otaota Way, Flat Bush, Auckland 2019
Duties Information
Lifecycle Financial Services Ltd, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to:
- Give priority to your interests
- Exercise care, diligence, and skill
- Meet standards of competence, knowledge, and skill
- Meet standards of ethical behaviour and client care
More information is available by contacting us, or by visiting the Financial Markets Authority.
Nature and Scope of the Advice
Our financial advisors provide advice in relation to:
- Life and disability Insurance
- Health Insurance
- Home Loans, Business Loans, Construction Loans
We only provide advice about products from the following providers:
Loan Providers:
- ANZ, BNZ, ASB, ASAP Finance Limited, Avanti Finance, Cressida, DBR, First Mortgage Trust, Heartland Bank, Liberty Financial, NZCU, Pepper Money, RESIMAC, SBS Bank, SELECT, Sovereign, The Co-operative Bank
Insurance Providers:
- Asteron Life, AIA, NIB, Fidelity Life, Partners Life, Chubb Life
Remuneration
Our remuneration comes primarily from commissions paid by insurance companies or product providers.
We may charge a one-off fee in rare cases where we receive no commission. This will be agreed upon in writing and won't exceed $2,500 (+ GST).
Commissions / Brokerage
On settlement, we receive upfront and/or renewal commissions. This also covers advisor remuneration and business costs.
We ensure commissions do not influence our advice by:
- Following a needs-based advice process
- Providing commission disclosure in a Statement of Advice
Conflicts of Interest and Incentives
Our advisors may receive non-monetary benefits from providers (e.g., gifts or event tickets), but we train our team to prioritize clients' interests.
We maintain a conflicts-of-interest register and conduct annual compliance audits and advisor training.
Complaints Handling and Dispute Resolution
We aim to resolve issues sincerely and quickly. If you have a concern:
Step One – Talk to Us
- Phone: 021408971
- Email: harpreet@lifecyclefinancial.co.nz
- Write: 3 Otaota Way, Flat Bush, Auckland 2019
We'll acknowledge your complaint within 24 hours, log it in our register, and respond within 7 working days.
Step Two – Contact FSCL
If unresolved, you can contact Financial Services Complaints Limited (FSCL) – an independent, free service:
- Phone: 0800 347 257
- Email: info@fscl.org.nz
- Post: PO Box 5967, Wellington 6145
- Website: www.fscl.org.nz